What is a Net Promoter Score (NPS) and How to Calculate It

This detailed blog provides a comprehensive overview of the Net Promoter Score (NPS), a key metric used to gauge customer loyalty and satisfaction. It explains the concept of NPS, its significance in business, and how it can be used to drive customer-centric strategies. The blog also outlines the step-by-step process of calculating NPS, including how to design effective surveys, interpret the results, and implement actionable insights. Additionally, it discusses best practices for leveraging NPS data to enhance customer experiences and foster long-term loyalty. Whether you're new to NPS or looking to refine your approach, this article offers valuable guidance on maximizing the benefits of this powerful metric.